Payment failed but money was debited
Updated 19 October 2026, 2 minute readSometimes a payment fails but your bank still shows a debit. The money is not lost. In almost every case it reaches your wallet on its own, and if not, your bank returns it.
Wait a few minutes
Bank and UPI confirmations can lag behind the payment. Give it a few minutes and refresh your wallet before doing anything else.
Automatic credit
When the payment partner confirms the money, we credit your wallet automatically, usually within an hour. You get a notification and a GST invoice when it lands.
Bank reversal
If the payment did not actually complete, your bank reverses the debit on its own. This normally takes 5 to 7 working days, depending on the bank.
Still not credited
If an hour has passed and the wallet is still short, contact support with the payment reference from your bank. We trace it and credit you as soon as we confirm it.